We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
What personal information do you collect about me?
We collect the following information about you:
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Payment card number
- Payment card expiry date
- Purchase history
- Product/service preferences
- Customer satisfaction info
- Opinions about products and services
When you visit our web site, we also collect:
- information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
- what pages you visit on our site and what links you click on
How do you use this information?
The main reasons we collect personal information from you are:
- Because it may be useful in the future
- Complaints
- Customer relationship management
- Customer service
- Delivery services
- Marketing
- Orders
- To complete a sale/transaction
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, we may pass on your name and address to a courier company to complete a delivery.
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including: To complete a sale/transaction
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Payment card number
- Payment card expiry date
Marketing
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Customer service
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Customer satisfaction info
- Opinions about products and services
Customer relationship management
- Purchase history
- Product/service preferences
Delivery services
- Name
- Address
- Postal Code
- Phone Number
- Email Address
Orders
- Name
- Address
- Postal Code
- Phone Number
- Email Address
- Payment card number
- Payment card expiry date
Complaints
- Customer satisfaction info
- Opinions about products and services
Because it may be useful in the future
- Customer satisfaction info
- Opinions about products and services
Sharing of Personal Information with Third Parties
We may use your personal information to contact you in order to offer product support, notification of warranty or recall issues, as well as to advise of upgrades or related new products.
We will disclose your personal information if we are required by law to do so.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.
By opting out, you can tell us not to collect the information and/or not to share it with other companies.
How do I opt out of the newsletter?
If at any time you would like to unsubscribe from our newsletter, please contact us and we will remove you from our mailing list. Contact information can be found at http://provix.net/contact.html.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact us.
Contact Us
Name: Dave Winfield
Address: 6436 Highway 89, Alliston ON, Canada
Phone: 1 (705) 434-0253
Email: support@provix.net
You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:
Toll-free: 1-800-282-1376
Phone: (819)994-5444 TTY: (819)994-6591 or by mail at:
30 Victoria Street
Gatineau, Quebec K1A
1H3 or on the web at:
You can also contact your Provincial or Territorial Privacy Commissioner’s office for more information:
Alberta
Office of the Information and Privacy Commissioner of Alberta
410, 9925 – 109 Street, Edmonton, Alberta T5K 2J8
Phone: (780) 422-6860
Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.ca
Web Site: http://www.oipc.ab.ca
British Columbia
Office of the Information and Privacy Commissioner for British Columbia P.O. Box 9038, Stn. Prov. Govt.
756 Fort Street, 3rd Floor
Victoria, British Columbia V8V 1X4
Phone: (250) 387-5629
Toll-free: 1 (800) 663-7867 (free within B.C.)
Email: info@oipc.bc.ca
Web Site: http://www.oipc.bc.ca/
New Brunswick
Office of the Ombudsman
Sterling House
P. O. Box 6000
767 Brunswick Street
Fredericton, NB E3B 5H1
Phone: (506) 453-2789
Email: nbombud@gnb.ca
Web Site: http://www.gnb.ca/0073/index–e.asp
Newfoundland and Labrador
Office of the Information and Privacy Commissioner for Newfoundland and Labrador
2nd floor, 34 Pippy Place
P.O. Box 13004, Station A
St. John’s, NL A1B 3V8
Phone: (709) 729-6309
Email: commissioner@oipc.nl.ca
Web Site: http://www.oipc.gov.nl.ca/default.htm
Northwest Territories
Information and Privacy Commissioner of the Northwest Territories
5018, 47th street
Yellowknife, Northwest Territories X1A 2N2
Phone: (867) 669-0976
Email: atippcomm@theedge.ca
Nova Scotia
Nova Scotia Freedom of Information and Privacy Review Office
P.O. Box 181
Halifax, Nova Scotia B3J 2M4
Phone: (902) 424-4684
Email: foipopro@gov.ns.ca
Web Site: http://www.gov.ns.ca/foiro/
Nunavut
Information and Privacy Commissioner of Nunavut
5018, 47th street
Yellowknife, Northwest Territories X1A 2N2
Phone: (867) 669-0976
Email: atippcomm@theedge.ca
Web Site: http://www.info–privacy.nu.ca/en/home
Ontario
Office of the Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone: (416) 326-3333
Toll-free: 1 (800) 387-0073 (free within Ontario)
Email: info@ipc.on.ca
Web Site: http://www.ipc.on.ca/
Prince Edward Island
Office of the Information and Privacy Commissioner of Prince Edward Island
180 Richmond Street
P.O. Box 2000
Charlottetown, Prince Edward Island
C1A 7N8
Telephone: (902) 368-4099
Email: mlsmith@gov.pe.ca
Web Site: www.oipc.pe.ca
Québec
Commission d’accès à l’information du Québec
575 St. Amable Street
Suite 1.10
Québec, Québec G1R 2G4
Phone: (418) 528-7741
Toll-free: 1 (888) 528-7741 (free within Québec)
Email: Cai.Communications@cai.gouv.qc.ca
Web Site: http://www.cai.gouv.qc.ca/index–en.html
Saskatchewan
Office of the Information and Privacy Commissioner of Saskatchewan
503-1801 Hamilton Street
Regina, Saskatchewan
S4P 4B4
Phone: (306) 787-8350
Email: gdickson@oipc.sk.ca
Web Site: http://www.oipc.sk.ca
Yukon
Office of the Yukon Ombudsman and Information and Privacy Commissioner
211 Hawkins Street, Suite 201
P.O. Box 2703
Whitehorse, Yukon Territory Y1A 2C6
Phone: (867) 667-8468
Email: email.ombudsman@ombudsman.yk.ca
Web Site: http://www.ombudsman.yk.ca/